Date: Wed, 31 Jul 2002 09:54:47 -0400
To: WSFA members <WSFAlist at keithlynch.net>
From: Liza Kessler <LKessler at lharris.com>
Subject: [WSFA] Re: cell phones
Reply-To: WSFA members <WSFAlist at keithlynch.net>

I had the second worst customer service experience of my life with Sprint
PCS. They are extremely attentive when you go in to buy a plan and/or
phone. Have trouble with the phone, and you are more than likely to be
treated like a not-too-bright 8 year old. I was so outraged by the
condescending humiliation-tactics used by their staff that I filed a
complaint with the Better Business Bureau, and paid the $150 termination of
service fee.

My "free" voicestream phone doesn't get service in as many indoor areas,
but I had one of the best customer service experiences of my life with
them. Some of you may know that I was stuck in Riverside, California,
September 11, and wound up driving back home. By the time all of the bills
were in, I had over $900 in roaming charges. (I had NOT understood the
roaming charges fine print. Read that extra extra carefully.) When I called
to explain what happened, and that there was no way I could pay that much
any time soon, they worked with me, eventually knocking about half that off
my bill. Still a big ugly phone bill, but given that I had made all those
calls, I thought it was generous of them.

Liza

PS Elspeth, are you looking for me?