Date: Wed, 30 Jul 2014 20:14:01 -0400
From: mark <whitroth at 5-cent.us>
To: undisclosed-recipients:;
Subject: [WSFA] Why I will NEVER use Comcast
Reply-To: WSFA members <WSFAlist at KeithLynch.net>

Excerpt:
Block posted a recording of the call online, where it has been listened to
more than 5 million times. During the ensuing media frenzy, The Verge put
out a call and sought out current and former Comcast employees, hoping to
shed light on the inner workings of the largest broadcasting and cable
company in the country. More than 100 employees responded, including one
who works in the same call center as the rep in Block\342\200\231s recording.

These employees told us the same stories over and over again: customer
service has been replaced by an obsession with sales, technicians are
understaffed and tech support is poorly trained, and the massive company
is hobbled by internal fragmentation.

The Verge will be publishing excerpts from these interviews over the next
few weeks ahead of the company\342\200\231s proposed merger with fellow cable
behemoth Time Warner Cable. (If you work for Comcast and you\342\200\231d like to
contribute, email us at comcast at theverge.com.) This first installment
focuses on Comcast\342\200\231s relentless pursuit of ever-greater sales.

Internet not working? Confusing charges on your bill? Moving, and need to
cancel your service? It doesn\342\200\231t matter why you\342\200\231re calling Comcast \342\200\224 get
ready for a sales pitch.

Dozens of current and former Comcast employees told The Verge they had to
constantly push products, even if they worked in tech support, billing,
and general customer service.
--- end excerpt ---

<http://www.theverge.com/2014/7/28/5936959/comcast-confessions-when-every-call-is-a-sales-call>

         mark